Title says it all.
Rocked up on Friday to the Apple store expecting an hour of arguing about why the phone was so shit as a phone. Mostly I felt like this because the guy at the Optus store said it would take 2 weeks to get fixed.
Was forced to book an appointment at the “Genius Bar”. Didn’t bode well for the support experience initially, but I made an appointment and came back then.
What I got was an absolute surprise. Went up the tech, explained the problem and he walked away and came back with a new phone, which he swapped for my phone. He then printed a service receipt and I was done and walking out the door with a hopefully better working new iPhone.
So far it seems to drop less calls, which is a good thing, but that may be because I don’t use it as much as I was last week. Also to it’s benefit the 3G internet definitely seems much better than the one I had before.