Title says it all.
Rocked up on Friday to the Apple store expecting an hour of arguing about why the phone was so shit as a phone. Mostly I felt like this because the guy at the Optus store said it would take 2 weeks to get fixed.
Was forced to book an appointment at the “Genius Bar”. Didn’t bode well for the support experience initially, but I made an appointment and came back then.
What I got was an absolute surprise. Went up the tech, explained the problem and he walked away and came back with a new phone, which he swapped for my phone. He then printed a service receipt and I was done and walking out the door with a hopefully better working new iPhone.
So far it seems to drop less calls, which is a good thing, but that may be because I don’t use it as much as I was last week. Also to it’s benefit the 3G internet definitely seems much better than the one I had before.
what a great experience. the only thing that bothers me is why you had to come back. If they intended to replace it for you, they could’ve made an assessment on the spot.
I had the same thing with my ipod, they sent it away, made me wait a few days, then gave me a newbie. The guy at the apple store reckons they replace almost all of them. Again, they should be equipped with this sort of discretion from the outset me reckons.
Agreed. Though in this instance I believe they “made me come back” because the support process requires you see a “Genius” in the Genius Bar, and at the time I walked in there were no open slots.
In related news I gave firmware 2.1 a shot this weekend and instantly saw a change in the number of bars on my reception. Still remains to be seen if they fixed the 5-6 failed call attempts in a row issue or other dropped call issues.